Frequently Asked Questions

If you have questions regarding your Walgreens Bulk Gift Card Account, please read below or call Customer Care.

General Information & Getting Started

What are the benefits of a Bulk Gift Card Account?
  • Individuals: A Bulk Gift Card account provides the ability to purchase over $750 in gift cards within one online transaction.
  • Businesses: A Bulk Gift Card account provides the ability to purchase over $750 in gift cards within one transaction, the ability to pay with a Wire transfer, ACH or Check, and the ability to add authorized users to the account with their own login credentials.
Who can apply for a Walgreens Bulk Gift Card Account?
How do I apply for a Bulk Gift Card Account?
Why does the account require a vetting process?

The U.S. Bank Secrecy Act, designed to prevent the funding of terrorism and money laundering activities, requires InComm, a Walgreens service provider, to verify the identities of customers purchasing large amounts of prepaid access products (i.e., gift cards). Your information will be vetted by a specialist to determine eligibility.

What happens after my application is submitted?

Once your application is submitted, a Corporate Sales Specialist will review your information and reply within three business days. We reserve the right to accept or reject applications at our sole discretion.

Will my credit be impacted by the Bulk Application Process?

No, we do not inquire data from nor report data to credit bureaus.

Account Information

How do I reset/change my password?
  • Change your password in My Profile, under My Account.
  • If you have forgotten your password, click the "Forgot My Password", enter your email address and an email will be sent with a link to reset your password.
How do I find my purchasing limit?

Your gift card purchasing limit can be found under Company Profile.

How do I update my information (address, phone number, ID expiration date, etc.)?
  • Individuals: update your information in My Profile, under My Account. As part of Walgreens ongoing efforts to prevent financial services-related fraud and money laundering, changes will not be made until the information submitted is verified.
  • Businesses: Please send an email to with the requested changes on company letterhead. Once the information is verified, a specialist will make the requested changes to the account.

Payment Information

What payment methods are accepted?
  • Individual Bulk Gift Card account holders may pay with
    • Check
    • ACH/Wire
    • Credit Card
  • Corporate Bulk Gift Card accounts may pay online with the following options below:
    • Check
    • ACH/Wire
    • Credit Card
    • Company Credit
If I pay for an order with a Wire Transfer, ACH or Check and my order is cancelled, how will the funds be returned?

There are no returns at this time. Please contact 833-925-8625

Order Information

Can I purchase Bulk Gift Cards in-store?

No, customers can purchase up to $750 in gift cards in-store.

Is there a minimum quantity required?

There are no minimum quantity restrictions.

Where is my order?

All our gift card orders are shipped via trackable service. You will find the tracking information in the Items Ordered section of the Order Details screen.

Why is signature required on my FedEx Shipment?

As an extra layer of security for our customers, we are requiring signature delivery for all orders over $1,000.

How long does it take to receive my order?

Once payment is received and confirmed, it can take up to 48 hours for the order to be fulfilled. You will receive a confirmation email once the order has been fulfilled. Transit times are as follows:

  • Standard Ground: 3-5 days after fulfillment
  • Expedited 2 Day: 2 days after fulfillment

What are the shipping charges?
  • $20 for FedEx Ground
  • $30 for FedEx 2-Day
Where does Walgreens ship to?

Walgreens is excited to offer shipping to all locations in the United States and Puerto Rico. We cannot ship to P.O. Boxes or APO/FPO addresses.

Do I need to activate the plastic Gift Cards I received from my online order?
  • If your order is under $1,999.99, no action is needed, and the cards will arrive active and ready to use.
  • If your order is $2,000.00 or larger, you will need to activate the gift cards via the portal.
How do I activate the plastic Gift Cards I received?
  • Log into account
  • Click on My Orders
  • Click Filters
  • Search for your Order Number and select the radio button next to that Order in the search results
  • Click the Action dropdown
  • Select Activate
  • The plastic gift cards will be activated within 8 hours
How can I check my gift card balance?

Contact Us

The Bulk Gift Card Team is available Monday - Friday from 9:00 AM - 5:00 PM CST